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Portfolio Management Vendor Support Specialist
Full time @GRITalent posted 8 months ago in Client Services & Operation Support , in Investment & Trading , in Project Management & Business Analyst , in Quantitative Modeling & Financial Engineer Shortlist Email JobJob Description
AlphaDesk is LSEG’s Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.
The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk’s capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.
In this role you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly presenting with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team and this is an outstanding opportunity to join and deliver industry leading support. It is an immersive role where you will be expected and encouraged to learn on job and begin a meaningful career in financial technology.
Responsibilities:
- Advise clients on features and capabilities of AlphaDesk software through phone and email support
- Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk
- Deploy software and resolve technical issues and configurations (networking, SQL, FTP, encryption)
- Support electronic trading workflows including FIX message problem solving
- Work directly with development to highlight bugs and product improvements. Including testing and delivering upgrades to clients in conjunction with development.
- Raise sophisticated issues and participate in their resolution to improve your capabilities and knowledge
Requirements:
- An undergraduate degree, preferably with a major in science, business or information technology, or equivalent experience
- From 0 – 2 years experience in customer service, technology, or financial markets
- Knowledge of financial markets, and familiarity with buy side workflows
- Ability to communicate effectively with clients and colleagues
- Great teammate with a consultative approach to problem solving
- Willingness to learning emerging technologies and new software
- Good time leadership skills, and ability to work optimally under time constraints
- Previous experience working with internal/external clients
- Aptitude and experience in technical roles
- Interest in financial markets
Benefits:
- Small, fast paced team with growth opportunities
- Support and resources of large global company
- Exposure to all aspects of the financial technology services industry in a global environment
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.