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Service Admin
Full time @TTC posted 10 months ago in Client Services & Operation Support Shortlist Email JobJob Description
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”
Career Opportunity
Be essential in the role we play in the lives of our customers to helping them get around Toronto. Come join our team at this exciting time!
What You Will Do
The incumbent is responsible for co-ordinating the contract administration process for the acquisition of materials, equipment and services in accordance with the Commission’s procurement policy, departmental requirements, TTC guidelines/procedures, and industry practices. This position also provides administrative support for the Structure Maintenance Section.
As a TTC employee you are responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer and you will also be participating in the TTC Customer Service Ambassador Program.
What Skills Do You Bring?
- Use office technology, software and applications
- Maintain documentation and historical records
- Plan and organize activities / projects to meet section and organizational goals
- Create, document, and manage information and records
What Qualifications Do You Bring?
- Your application demonstrates knowledge of contract administration, equipment and materials management principles.
- You must have techniques for assisting with contract terms, resolving disputes, and expediting goods and services.
- Proficiency in the use of a personal computer, mainframe, and software applications relevant to the work (i.e. Outlook, Word, Excel, Access, OARS, Maximo).
- Strong secretarial, administrative, customer service, and organizational skills.
- Completion of secondary school education, and post secondary education is an asset, in a relevant discipline or a combination of education, training and experience deemed to be equivalent.
- You must possess a valid class “G” Province of Ontario Driver’s Licence and may be required to upgrade to “DZ” License.
- Familiarity with construction industry language, equipment and methods.
- Good interpersonal, oral, and written communications skills, including an excellent knowledge of grammar, punctuation and spelling.
- Coordinates the internal/external review of Toronto Public Utilities Coordinating Committee (TPUCC) submissions.
- Attending monthly Toronto Public Utilities Permits and Restoration Committee meetings.
- Coordinating and processing excavation/cut permit requests made by external parties through Ontario on1call process.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.